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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cathy Boggess

Cathy Boggess

November 4, 2025

5  out of  5
rating by Cathy Boggess
"Hurricane State Farm Office staff are the best! I’ve made several changes over the years and they have always assisted me quickly and efficiently. They always make feel comfortable and inform me accurately with the changes I need to complete. Thanks State Farm!"
We responded:
"Thank you, Cathy, for your kind words and for trusting us with your insurance needs over the years. We're glad to hear that our team has been able to assist you efficiently and make you feel comfortable with your changes. We look forward to continuing to serve you!"
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Matthew Rogers

October 29, 2025

5  out of  5
rating by Matthew Rogers
"Great service from Ethan Hefner.. was able to get me set up quickly and beat every rate out there!"
We responded:
"Thanks Matthew! Glad Ethan could help you out and able to get you properly insured with State Farm!"
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Hailey Moore

October 29, 2025

5  out of  5
rating by Hailey Moore
"Courtney Jocabs helped me get car insurance and even life insurance for my son and I! She explained everything so i knew we were getting the coverage we needed! Even when I had an accident she helped me file the claims I needed and reached out to check on us during the whole process."
We responded:
"Thank you, Hailey, for sharing your experience with Courtney. It's great to hear that she was able to assist you with your insurance needs and support you through the claims process. We're here for you whenever you need us."
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Cheyenne Roupe

October 29, 2025

5  out of  5
rating by Cheyenne Roupe
"I received the best deal in my price range affordable they're always ready to help, and work with you!!"
We responded:
"Thank you, Cheyenne, for your feedback! It's great to hear that you found a deal that fits your budget and that our team is always ready to assist you. We appreciate your support and look forward to continuing to work with you."
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Melissa Farmer

October 29, 2025

5  out of  5
rating by Melissa Farmer
"Good to deal with. Nice people."
We responded:
"Thanks Melissa! Appreciate you and your business!"
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Garrett Meadows

October 29, 2025

5  out of  5
rating by Garrett Meadows
"I have been a customer at John’s office for a while now and anytime I call to make a change or just have a question, they are always quick to help as well as give good advice for any insurance needs! I would highly recommend them to anyone looking to change their insurance."
We responded:
"Thanks Garrett! So thankful for customers like you and glad we are meeting all your insurance needs!"
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Chad Starcher

October 23, 2025

5  out of  5
rating by Chad Starcher
"Staff was helpful and very professional."
We responded:
"Thanks Chad! "
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Barbiee Kidd

October 23, 2025

5  out of  5
rating by Barbiee Kidd
"Absolutely great working with Courtney! Helped me switch insurance so easily, very kind thoughtful took her time to help me understand everything. Also reached out and referred her to my grandmother and sister! Also so much cheaper than what I was paying!! Thank you Courtney!!!"
We responded:
"Thank you, Barbiee, for your kind words about working with Courtney. It's great to hear she made the process smooth and understandable for you. We appreciate your referrals and are glad we could help you save on your insurance."
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Enocha Bailey

October 23, 2025

5  out of  5
rating by Enocha Bailey
"The customer service is outstanding! Makes making changes smooth as can be! Would definitely recommend! Courtney is the best there is !"
We responded:
"Thank you, Enocha, for your kind words and recommendation! We're glad to hear that Courtney and the team made your experience smooth. We appreciate your support!"
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John Tomblin

June 18, 2025

5  out of  5
rating by John Tomblin
"Courtney gave me excellent customer service and made me aware of life insurance I didn’t know State Farm offered. I bought three life insurance policies, one being for my grandson at a very reasonable price in my opinion. One of the best experiences I’ve ever had with an insurance company."
We responded:
"Thank you, John, for sharing your experience with us. It's great to hear that Courtney was able to assist you with your life insurance needs and provide you with excellent service. We appreciate your trust in us and look forward to serving you in the future. "
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Denise Hill

April 24, 2025

5  out of  5
rating by Denise Hill
"Hi Courtney was so sweet and helpful on the phone. I recommend if someone isn't with Statefarm they should be because I think they have the best prices now you can get! That's my recommendation!"
We responded:
"Thank you, Denise, for your kind words and recommendation! We're glad to hear that Courtney was able to assist you so well. We appreciate your support and are always here to help with your insurance needs."
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Austin Smith

April 4, 2025

5  out of  5
rating by Austin Smith
"Courtney provided outstanding customer service. She was very informative and answered all my questions. 10/10"
We responded:
"Great to hear Austin! We appreciate you and your business! Courtney and the rest of our team are here to help when you need us. "
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Payton Ramsey

March 25, 2025

5  out of  5
rating by Payton Ramsey
"We love state farm Courtney is an amazing agent and always there 24/7 to answer any questions I have Adding and removing a vehicle from my policy is so quick and simple and I couldn’t be happier to be a part of the state farm family!"
We responded:
"Thank you, Payton, for your wonderful feedback! We're thrilled to hear that Courtney has been able to assist you so effectively and that you're happy with the ease of managing your policy. We're grateful to have you as part of the State Farm family!"
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Heather L McCoy

March 25, 2025

5  out of  5
rating by Heather L McCoy
"Courtney was so helpful when we were getting quotes from State Farm. She was patient with my many questions and responded very quickly. We made the switch to SF and are thankful to have her as a contact for any future needs."
We responded:
"Thank you, Heather, for your kind words and for choosing State Farm! We're thrilled to hear that Courtney was able to assist you so effectively. We're here for any future needs you may have."
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Noah Spence

March 25, 2025

5  out of  5
rating by Noah Spence
"Fantastic customer service, extremely helpful with any questions you may have!"
We responded:
"Noah, it means so much to us that you had a five-star experience! Our team is dedicated to providing the highest level of service, and your kind words truly make our day. Thank you for trusting us with your insurance needs!"
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Jill Ash

March 25, 2025

5  out of  5
rating by Jill Ash
"Always great service. They have saved me a lot of money on my insurance. Very knowledgeable staff!!"
We responded:
"Thank you so much, Jill, for your amazing feedback! We're absolutely thrilled to hear that our awesome team has helped you save money and provided you with great service. We truly appreciate your trust in us and can't wait to keep meeting all your insurance needs!"
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Brandi Medley

March 25, 2025

5  out of  5
rating by Brandi Medley
"Courtney Jacob was able to get our insurance lower than anyone else around. She was very helpful and able to answer any questions that we had a long the way. If you are looking for a quote to see if they can save you some money, I would highly recommend reaching out to this agency."
We responded:
"Thank you, Brandi, for your wonderful feedback! We're thrilled to hear that Courtney was able to assist you effectively and help lower your insurance costs. We appreciate your recommendation and look forward to continuing to serve you."
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Maddie Dawson

March 20, 2025

5  out of  5
rating by Maddie Dawson
"Outstanding customer service! This location is always available, has top tier professionalism and tends to our needs in a timely manner."
We responded:
"Thanks Maddie! We appreciate the review and you trusting us with your business!"
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Jessica Franklin

March 20, 2025

5  out of  5
rating by Jessica Franklin
"Awesome experience! Employees are quick to answer questions and help when needed. Courtney has been my main agent and has always been quick with helping me and taking care of my family."
We responded:
"Thanks Jessica! We are always trying to exceed expectations and glad we have done so for you and your family!"
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Chris Duncan

March 18, 2025

5  out of  5
rating by Chris Duncan
"Courtney was amazing. I tired 5 other insurance places and every one wanted over 120 a month for liability,She got me the cheapest and also it was done within 5 minutes! Definitely best in West Virginia! Highly recommend Courtney!"
We responded:
"We value your business and your trust, Chris! Our goal is to be here for you through all of life’s changes—thank you for letting us be part of your journey. "
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Tyler Wilson

March 18, 2025

5  out of  5
rating by Tyler Wilson
"Amazing to work with"
We responded:
"Your trust and support mean everything to us, Tyler! We love what we do, and we’re so glad we could help make your insurance experience a great one! "
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Sierra Pullen

March 18, 2025

5  out of  5
rating by Sierra Pullen
"If you're contemplating switching insurances, please give these guys a call. Courtney was so quick to help me and get me a much better deal than what I had before. She was super helpful and attentive to my questions."
We responded:
"Sierra, thank you for your wonderful feedback and for choosing us for your insurance needs. We're thrilled to hear that Courtney provided you with excellent service and a better deal. Your satisfaction is our priority, and we appreciate your recommendation. "
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Randall Robie

September 13, 2024

5  out of  5
rating by Randall Robie
"During the four years John Bumgarner has been my State Farm agent I have filed three claims, all of which have been handled quickly with absolutely no hassle. I have also had various questions from time to time, and Cassandra has given outstanding service in providing me answers. She is quick to respond, friendly, and knowledgeable. I highly recommend State Farm, John, and Cassandra for anyone needing excellent insurance service."
We responded:
"Thanks Randall!!! Appreciate you and your business. "
Profile photo of Brian H.

Brian H.

July 26, 2024

1  out of  5
rating by Brian H.
"Would not recommend this State Farm location."
We responded:
"Thanks for the review Brian. Unfortunately some things are beyond our control and we do our best to minimize these issues. The reality is sometimes they are unavoidable. We will continue to work to minimize these instances and will continue to provide great service to our customers. "
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WV Mountain Mom

July 16, 2024

1  out of  5
rating by WV Mountain Mom
"This is a terrible State Farm. They do not do their job correctly at this office, they lie to the customers about your policy. They are very unprofessional!"
We responded:
"I apologize for your experience with my agency. We do strive to not only meet but exceed expectations. Unfortunately some items are out of our control at times but we try our best to minimize any issues. Ultimately there are times that this is unavoidable and people become upset. Again I apologize and I appreciate your feedback. "